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"In my
experience
mediation is an effective process for resolving conflict between employees.
It can help reestablish a productive working relationship between
individuals; otherwise, one individual would likely leave the organization
or the conflict could spread to other members of the work team. It can also
avoid having individuals seek redress through the judicial system…We have
hired RESOLUTIONS on several occasions and Andrea Chasen and her associates
have proven themselves to be highly skilled and effective mediators in
resolving conflicts among employees."
H.R. Director, Aetna, Inc
“I want to write this letter to thank you for
all your help with our department. It has been an eye-opener for a lot of
our employees. Our department now has a better understanding on how to
solve problems and what avenues must be addressed in order to solve these
problems. The communication has improved immensely between management and
employees.” Chief of Police-
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“Divorce mediation proved
to be an invaluable process. Andrea Chasen
provided a framework for decision making and planning that looked carefully
at the big picture. We maintained our communication about our children and
were able to use our best thinking and the best sides of our relationship to
make agreements that worked for us.”
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RESOLUTIONS has designed
and conducted customized
conflict resolution training sessions for both front-line and senior
managers from areas considered rife with employee grievance activity and
interpersonal disputes. Participating managers have consistently rated this
training as "excellent" and most importantly; their respective departments
have experienced a significant decline in employee relations’ issues. In
addition, recent surveys completed by rank and file employees indicate that
management participating in these sessions has fostered a more positive work
environment, particularly in the critical areas of enhanced communication
and improvement in their treatment of diversity issues.”
“Thank you for a great program!
The feedback I’ve received
has been tremendous-your presentation was insightful, relaxed and fun. The
staff walked away with valuable tools to help them with their day to day
responsibilities as managers.” Attorney
General for the Commonwealth of Massachusetts
“You are a gift presenter:
your ability to weave together a prepared presentation with interactive
workshops and comments from the floor, to keep the participants focused, and
to listen to what the participants were saying and respond to their concerns
while maintaining your focus on the principles and content of your
presentation was commendable.”
Senior Counsel
Attorney General’s Office
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“Run
this course monthly.
This has been the first course offered to help team chairpersons develop
strong coaching, facilitation and conflict resolution skills—this has been
extremely helpful and meaningful."
“Practical skills to use
in every meeting and every business interaction.”
“As a professional working
with my colleagues I
realized that I am not alone and I now have better skills to deal with
difficult situations.”
“Many good and practical ways
to resolve conflicts and get at the bottom of the problem.”
“The
level of interaction
was encouraging to me as a participant—all comments and questions were
validated.”
“There is a lot of role playing
and skills like active listening are reinforced through positive feedback.”
“Andrea Chasen is an excellent instructor
and makes trying new
things safe and comfortable.”
“I liked the group discussions
on conflict management and
solutions.”
“What
is best about the workshops
are the exercises that are
specific to our needs and lets us learn the content.”
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Andrea Nager Chasen, Esq