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Effective Leadership Skills for Supervisors

Benefits of attending   Develop interpersonal skills to help you communicate, listen, ask questions and handle conflicts.   Increase your ability to persuade and influence others   Achieve goals and control outcomes when dealing with staff, peers, management and other departments.   Effectively work with groups and teams to solve problems and accomplish projects   Hold performance discussions that result in changed behavior and enhanced productivity Topics covered   Expectations of leadership from supervisors   The supervisor's role in the organizational structure   How to build credibility and trust with others   How to analyze effective listening processes and skills   How to coach, mentor and give constructive feedback   Problem-solving techniques that can be applied to solve real problems   How to recognize conflict and manage it effectively